Frequently asked questions
Quick answers to the most common questions. If you cannot find what you need, open a ticket and we will get back to you.
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How do I reset my password?
Click "Forgot password" on the login screen and follow the email link.
How do I open a ticket?
Navigate to Create Ticket, fill the form, and submit.
Where can I find the IT policy?
Open Policies → Information Security from the side menu.
How do I request a new asset?
Go to Asset Request, select category, and submit.
What is the SLA for high-priority tickets?
4 business hours for first response.
How do I track my ticket status?
Open Search Ticket and enter your ticket ID.
Can I attach files to my ticket?
Yes, up to 10 MB per attachment.
Who do I contact for VPN access?
IT Service Desk via ticket category "Network".
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